Supreme Furniture goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Full details of your consumer rights may be found at www.consumerlaw.gov.au.
Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any
products sold as seconds, floor stock, repaired products, or products that have a defect where
this has been drawn to the customer’s attention before the purchase of the product.
You may be required to pay labour, assessment and/or freight fees, such as where goods are
been assessed to have been damaged by neglect, misuse or accident, or where your rights
under the Australian, Consumer Law or any manufacturer’s warranty do not apply.
If you have any questions about this policy, please contact us by
email office@supremefurniture.com.au.
once we approved the faulty items to be return and refund, we will organise a collection from the customer delivery location.(note: this process takes up to 20 days)
upon receiving the purchased item by our warehouse. it takes us up to 15 days to process the refund.
WARRANTY AGAINST DEFECTS – LOUNGES
1. Our warranties against defects and remedies under these warranties are in addition to other
rights and remedies of the purchaser under the Australian Consumer Law. Should your product
be defective, you may choose to make a claim under the Australian Consumer Law or the
Supreme Furniture Warranty Against Defects.
2. Unless otherwise specified in writing by Supreme Furniture (e.g., in a Sales Order), Supreme
Furniture warrants that:
2.1. The frame used in each supreme furniture lounge is guaranteed against failure due to a
manufacturing defect for 3 years.
2.2. The foam & springs seats used in each supreme furniture lounge is guaranteed against
failure due to a manufacturing defect for 1 year.
2.3. The mechanisms used in each supreme furniture lounge is guaranteed against failure due to
a manufacturing defect for 1 year.
2.4. The electronic motor and motion components for all recliners and sofa beds (including
batteries and transformers) are guaranteed against failure due to a manufacturing defect for a
period of 1 years from date of purchase.
2.5. Leather or Fabrics used in each supreme furniture lounge is guaranteed against failure
due to a manufacturing defect for 1 years.
2.6. All components of your product other than above (including lacquered and other timber
finishes, chrome and metal, glass and marble, travertine and macstone) are guaranteed against
failure due to a manufacturing defect for a period of 1 years from date of purchase.
3. To be entitled to claim under the supreme furniture warranty against defects, the defect in the
part or product must appear within the relevant time period set out in items 2.1, 2.2,2.3,2.4,2.5
and 2.6 above
Exclusions (subject to the Australian Consumer Law)
4. To the maximum extent permitted by law, and subject to the Australian Consumer Law,
supreme furniture is not liable, whether in contract, tort (including negligence), under any statute
or otherwise, for or in respect of:
4.1. normal wear and tear (refer to the Caring for Your Furniture below). In this regard, please
note that the following may occur as a result of natural and normal usage:
(a) leathers and fabrics will fade and crease.
(b) foam and fillings will soften and form the shape of the user over time.
(c) scars, marks and differing pore density and colour are natural characteristics of leather.
(d) the leather and fabric products are upholstered by hand and therefore, the size and weight
of these products may have minor variations of up to 5% from the sample products or from any
product specifications you have been quoted.
(e) It is important to note that pilling is not a fabric defect or fault and is not covered under
warranty. … Pilling is a normal occurrence caused by wear and tear and does not affect the
durability or functionality of the fabric. It is easily removable.
4.2. damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink,
paint, or bodily fluids.
4.3. damage caused by improper cleaning, negligence, treatment of the product with chemicals,
exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused
by your acts.
4.4. the cost of transporting the Product to and/or from the specified place of repair or
replacement.
5. The warranty against defects is not transferable. It is limited to the original purchaser specified
in the original Sales Order. The warranty against defects only applies to products that are used
for normal domestic purposes and excludes products used for commercial purposes.
6. If a part or product is determined by Supreme Furniture to have a manufacturing defect,
Supreme Furniture will, choose whether to repair or replace that part or that product and the
warranty on that part will continue from the purchase dates. (If you are offered a replacement
product or repair as part of your warranty claim, the original guarantee period still stands).
7. Product used for commercial purposes are not covered by any warranty.
WARRANTY AGAINST DEFECTS – LIVINGS & DINING ROOM
Supreme Furniture goods come with guarantees that cannot be excluded under the Australian
Consumer Law.
Our warranties against defects and remedies under these warranties.
Glass and Euro Glass Dining Tables
The frame and structure and Mechanism of extension dining tables are covered by a 12-
month limited warranty.
Supreme Furniture tabletops made from Glass is only made with tempered glass.
Although it is stronger than normal glass, it does not mean it cannot be scratched. We
recommend using a place mat or tablecloth, when possible, as well as using felt beneath
vases or tabletop ornaments.
Tables used for commercial purposes are not covered by any warranty.
Things not covered under warranty.
Marks or water marks caused by spillages of any liquid or food.
Scratches, dents or stains
Shattered or broken glass tables.
Damage caused by sunlight or outdoor environments.
Items purchased from floor stock or clearance are not covered by any warranty.
Tables used for commercial purposes, such as restaurants, cafes or bars, on common
property, short term apartments or hotel rooms.
Timber Dining Tables
The frame and structure of our timber dining tables are covered by a 12-month limited warranty.
Our range of Braxton tables etc. are how nature intended. They are solid natural timber. With this
fact in mind natural timber characteristics will be present in each table and will vary as nature
intended, some examples are:
Each table is unique, and the grain, colour and variations of each table may vary.
Timber may contract and expand. With this movement, the table may exhibit changes in
its surface and shape. Changes may include hairline cracks and openings. These are
NOT to be confused with a fault. Natural timber is a product that changes with the
environment over time and will not cause damage to the structural integrity of the table.
Tables used for commercial purposes are not covered by any warranty.
Things not covered under warranty.
Marks or water marks caused by spillages of any liquid or food.
Scratches, dents or stains
Cracks or openings not advised on delivery
Damage caused by sunlight or outdoor environments.
Items purchased from floor stock or clearance are not covered by any warranty.
Tables used for commercial purposes, such as restaurants, cafes or bars, on common
property, short term apartments or hotel rooms.
Stone Dining Tables
The frame and structure and Mechanism of extension dining tables are covered by a 12-
month limited warranty.
Tables used for commercial purposes are not covered by any warranty.
It is important to remember that even stone has limits. Although some stone, like marble, may be
more prone to marks than others, the same level of care and maintenance across all stone types
is strongly recommended.
Ensure that all spills and food is removed from the surface as soon as possible to avoid
stains.
Use a tablecloth or place mats where possible
Avoid placing sharp or hard objects directly onto the stone table.
Natural Marble and G-Stone tables require additional protection and precautions. These
surfaces are porous and may be damaged by liquids or food if not attended too quickly.
Things not covered under warranty.
Marks, water marks or stains caused by spillages, including wine, water, soft drink or any
liquids.
Marks, or stains caused by food.
Dents or Scratches not advised within 24 hours of delivery.
Cracks not advised on delivery.
Items purchased from floor stock or clearance are not covered by any warranty.
Tables used for commercial purposes, such as restaurants, cafes or bars, on common
property, short term apartments or hotel rooms.
WARRANTY AGAINST DEFECTS – Mattress
Supreme Furniture goods come with guarantees that cannot be excluded under the Australian
Consumer Law.
Our warranties for mattresses against defects and remedies under these warranties.
What Does our Mattress Warranty Cover?
Our mattress warranty covers physical defects in the product. One of the most common
problems with a mattress is sagging. There is usually a certain threshold put in place within
which the sagging is a warranty issue. The threshold is 40mm for pillowtop and 25mm for non-
pillowtop.
Our Mattress warranties also cover coils breaking or popping out of the side, the foams up top
bunching up, the seams coming out of the mattress, the box spring breaking, or any other
physical defect that is not directly caused by customer.
What Does our Warranty NOT Cover?
Mattress warranties are not in place to cover comfort issues.
Removing the law tag/QC label. The law tag is the tag on the back/side of our mattress that says,
“do not remove under penalty of law.” The “law” part only refers to the mattress retailer and
manufacturer.
Stains. If a mattress is stained, the warranty is void. This even goes for problems in which the
stain obviously didn’t cause the sag. Liquids can wear down the foams and cause them to
deteriorate faster than they otherwise would. Additionally, stained mattresses are unsanitary, and
our supplier won’t accept return those to the warehouse for a warranty claim.
Improper support. Mattresses need proper support when using. This can take several forms. The
most common is the matching box spring on top of a metal frame with a center support bar.
Using an old box spring will almost always void the warranty. If you don’t want a new box spring,
consider getting a platform bed with either a solid surface or slats which are very close together.
If you use a bed frame, be sure that it has a center support bar with at least one leg going from
the bar to the ground.
Not being the Original Buyer In many cases, if you are not the original purchaser of the mattress,
the warranty no longer applies. Even if the warranty length has not expired, the changing of
hands will cause it to disappear, even if a manufacturer error does occur.
Change of Mind
Please select carefully as refunds are not provided where you have changed your mind, made a
wrong purchase or not matched your product. We recommend you carefully preview your order
before proceeding with your order. Cancellation fee apply to change mind order, no cancellation or exchange on layby and customer-made orders.
Deliberate damage or Accidental damage or staining from incorrect cleaning methods products
cannot be return or refund.
Transit Damaged
If any goods arrive damaged, please send images and invoice number to us
by office@supremefurniture.com.au as soon as possible. supremefurniture.com.au will arrange
to have the damaged goods returned and arrange for a replacement of the goods. Damaged
goods must be returned in the condition received by you with all original packaging, accessories
and/or manuals. However, we are not cover the damaged during customer picking up and transit
back to home.
Delivery Charges
We will re-charge delivery fee and reschedule delivery date if customer cannot take delivery on
the date that we confirmed with customer day before. For change of mind return will be at
customer cost. Extra charge no applies non-standard deliveries (eg. upstairs delivery or package
taken)
Authority Return *
Unless agreed in writing by the issuance of a Goods Return Authority from us no goods will be
accepted for credit after dispatch. No goods will be accepted for credit if the goods are found to
be tampered with or damaged.
The Customer shall be liable for all delivery and insurance charges incurred in respect of
returned goods.
Whatever you purchased from online or store, our staff member will assist you with any return or
repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or
providing you with a replacement.
Goods must be returned within a reasonable time, that may be different from product to product.
You may be provided with an indicative repair time, which time may different due to reasons
beyond ours or the repairer’s reasonable control, such as parts availability and incorrect fault
description.
You may be required to pay labor, assessment and/or freight fees, if goods are assessed to
have been damaged by misuse or accident, or where your rights under the Australian Consumer
Law or any manufacturer’s warranty do not apply. We may provide you with an quotation fee,
which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the
same type rather than being repaired. Refurbished parts may be used to repair the goods.
If any goods cannot be easily returned to us supremefurniture.com.au Showroom, due to their
size, the fault or because they have been affixed or installed in your premises, please
contact office@supremefurniture.com.au and we will arrange an inspection to assess the goods.
Free gifts Warranty
No Warranty for free gifts
Contact Us:
Email:
office@supremefurniture.com.au
Phone Number:
+61 02 9623 6998
Address:
Unit 15-33 Glossop St, North St Marys, NSW, 2760, Australia