Last updated: February 22, 2024
GENERAL DELIVERY CONDITIONS
- We cannot deliver to a post office box (PO Box), parcel locker, Locked Bag address or similar service;
- Our delivery vehicle must be able to park safely within 20 metres of the access point of the delivery location and the delivery address must at all times be safe, clean and free of risk (e.g. hazards and pets securely restrained). We reserve the right to refuse to deliver if this condition is not met;
- Delivery times and dates are estimates only and are subject to weather, traffic, postal contingencies, the actions of our agents and other factors, therefore we cannot guarantee delivery on the date we arrange with you;
- We will take reasonable care during delivery, however delivery of furniture inherently carries with it a risk of damage (e.g. wet or scratched floors, scuffed walls). To the extent permitted by law, we are not liable for any damage caused to property during delivery, including as a result of our or our driver’s negligence;
- All deliveries must be accepted at the delivery address by you or your nominee as advised in advance. You or your nominee must be a person at least 18 years of age, have photographic and/or credit card identification as authorised prior to delivery and be able to sign for receipt of your goods. Bing Lee reserves the right to request the credit card holder to be present at delivery from time to time;
- The Customer must notify Supreme Furniture at time of delivery of any damage to Goods or Property, or if the Goods are inconsistent with the Customer’s order. Failing such notice, and to the extent permitted by law, the Customer will otherwise be deemed to have accepted the Goods and Delivery.
- If you or your nominee authorised in advance with us is not present at the time of delivery, your goods will not be delivered and an additional delivery charge will apply if the goods need to be redelivered;
- Nothing in this document will exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy mandated or otherwise implied by law, including under the Australian Consumer Law, which cannot by law be excluded, restricted or modified. To the extent there is such a term, it is severed but only to the extent necessary to conform with the applicable law.
- If you notice a product has been delivered to you in a damaged condition, Please ensure you report it to our driver on site or warehouse, within 7 days from the date of delivery. For safety please do not install/use the product unless advised.
For contacting Supreme Furniture’s warehouse, please use the following details:
- Address: 15-33 Glossop St, North St Marys, NSW, 2760
- Phone: Number: +61 02 9623 6998
- Email: officesupremef@gmail.com
These details can be used for inquiries regarding order pickups, delivery specifics, or any other warehouse-related questions.
Please refer to the Supreme Furniture Contact page.
What does delivery include?
The following terms and conditions apply:
- Products will be delivered in original packaging. Please note that the goods will not be unboxed;
- This service does not include set up or the removal of any packaging or existing furniture;
- Products, including original packaging and trolley, must be able to fit through all doorways, access points and stairs at your nominated delivery address and, if this is not possible, the driver will endeavour to leave your item as close as possible to your requested location;
- Delivery drivers have the right to refuse to carry products by hand or otherwise if in their opinion, to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;
- Our drivers may refuse to locate your new furniture in your nominated location if they are of the view to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;
- If you wish to change the delivery date or address for an order from Supreme Furniture, it is essential to notify the store where the purchase was made at least 24 hours before the scheduled delivery date. Failure to notify within this timeframe may result in incurring a second delivery cost.
- If you are not home at the time of delivery, you will be liable for a second delivery fee.
How long does delivery take?
The delivery time for orders from Supreme Furniture varies depending on several factors including product availability, dispatch times, and the location of the delivery address. Since these factors can differ for each order, specific delivery times are not fixed and can change. Customers are advised to check the estimated delivery time for their specific order during the purchase process.
What happens if no one is available to receive the delivery?
In cases where no one is available to receive the delivery, Supreme Furniture’s policy dictates returning the order to our warehouse. This practice is necessary to ensure the security and integrity of your order. It may lead to additional charges and the need to reschedule delivery. We strongly advise customers to arrange for someone to be present at the delivery address to receive the order, thereby avoiding extra costs and delays.
Is there an option for picking up my order from the warehouse?
Yes, Supreme Furniture offers the option for customers to pick up their orders from the warehouse.
Customers who prefer this option should contact Supreme Furniture to arrange the specifics of the pickup.
What if I’m outside the standard delivery areas?
For customers outside our standard delivery areas, Supreme Furniture can assist with organizing delivery. However, we recommend that customers arrange their own third-party delivery service. This approach offers greater flexibility and potentially more options suited to your specific location. For assistance with third-party delivery arrangements or for more details on this process, please reach out to our customer service team.
Do you offer international shipping or free delivery options?
Supreme Furniture does not offer international shipping or free delivery options. For more information and alternative shipping solutions, customers are encouraged to contact Supreme Furniture directly.