All orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery. We are currently unable to cater to any additional delivery requests including, but not limited to express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.

Unfortunately, we are currently not able to offer Express shipping.

At this stage, we only deliver orders within business hours

Someone must be home to receive delivery otherwise it will be taken back to the warehouse for you to collect. Alternatively, you can organise another delivery but you will be charged a delivery fee in accordance with your purchase and delivery address.

Yes, our standard shipping arrangement requires you to sign a delivery form in which you confirm that the product was delivered in a suitable condition (without obvious defects or damage). However, for most items you can select an option during checkout to leave the order at your door. Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss.

Before you place your order, please double check that your shipping address is correct. We are able to change the shipping address on your order as long as it has not been dispatched yet. Simply call our Customer Care Team or send us an email. However, once the shipping label for your order has been printed or the order is on its way, we are not able make any further changes.

Yes, pickup is available from our warehouse.

If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. If only part of your order has arrived, please go to your account and check the current status of your items. If this does not clarify the situation, please contact our Customer Care Team.

If you find that your item shows it has been delivered but you never received it, please go through the following steps: Has your item been left with your neighbours? Contact our Customer Care Team.

Please check the estimated dispatch time of each item on your order confirmation email or in your account. As soon as your order has been dispatched, we will send you a shipping notification email. Before contacting us directly, ensure that you check the delivery tracking status of your order here. If you do not receive any shipping confirmation or you cannot find any update on the tracking status, please contact our Customer Care Team. For bulky and fragile items, we are currently unable to provide live tracking. Once the item has left the warehouse, you will receive a shipping notification email from us and in most cases the carrier will give you a call to arrange a suitable delivery date.

For small and medium sized items, we will provide tracking information as soon as your item has left the warehouse. Please visit our Track Order page and enter your email address and order number, then click on the “Track Order” button. You can find your order number at the top of your order confirmation email. If you can’t find your order number you can also track your order by entering your email address, last name and shipping postcode. For bulky and fragile items, we are currently unable to provide live tracking. Once the item has left the warehouse, you will receive a shipping notification email from us and in most cases the carrier will give you a call to arrange a suitable delivery date.

Since our orders are automatically processed, we are not able to combine two separate orders in one delivery. On top of that, your two orders might come from different warehouses. That’s why we are not able to offer you a reduced shipping fee.

After selecting the correct size and/or colour of the product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the product page. The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.

Since our orders are automatically processed, we are not able to combine two separate orders in one delivery. On top of that, your two orders might come from different warehouses. That’s why we are not able to offer you a reduced shipping fee.

No free delivery.

Households may use a single account for purchases from family members living at the same address. The account cannot be shared outside a household.

If you would like to return an item, please check our shipping and returns policy here.

Unfortunately, we are currently only able to ship to Australian addresses.

We are only restricting sign-ups to residents in metro Melbourne, Sydney and Brisbane. Sydney Metro Postcodes 1000-1935, 2000-2079, 2085-2107, 2109-2156, 2158, 2160-2172, 2174-2229, 2232-2249, 2557-2559, 2564-2567, 2740-2744, 2747-2751, 2759-2764, 2766-2774, 2776-2777, 2890-2897 Melbourne metro postcodes 3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999 Brisbane metro postcodes 4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725. For out of metro area, please contact our sale team for a quotation.